Privacy Policy

At Pingram.ai, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or mobile application.

1. Information We Collect

a. User-Provided Information:

• Name, email address, and account details.
• Uploaded selfies used to train your personal AI avatar.
• Payment details (processed securely by Stripe — we do not store full card information).

b. Automatically Collected Information:

• IP address, device/browser data, and usage analytics.
• Activity logs for analytics and fraud prevention.

2. How We Use Your Data

• To create and maintain your personal AI avatar.
• To generate content in various styles (e.g., headshots, lifestyle, creative, social media-ready).
• To manage subscriptions, avatar credits, and payments.
• To send support messages, system updates, and important notices.
• To analyze usage and improve our platform.

3. Legal Basis for Processing (GDPR Compliance)

• Your explicit consent.
• Contractual necessity (e.g., fulfilling your subscription).
• Our legitimate interest in providing and improving the service.

4. International Data Transfers

Your data may be processed outside of your jurisdiction (e.g., outside the EEA or UK). We ensure appropriate legal safeguards are in place, such as standard contractual clauses.

5. Your Rights (GDPR & CCPA)

• Access your data.
• Correct or delete your data.
• Withdraw consent.
• Request data portability.
• File a complaint with a data protection authority.

6. Data Sharing & Disclosure

• We do not sell your personal data. It may be shared with:
• Stripe (payment processor).
• Trusted third-party service providers bound by confidentiality.
• Legal authorities when required by law.

7. Data Retention

• Your data is retained while your account is active.
• You may request deletion of your avatar, photos, and account at any time.

8. Security

We use encryption, access control, and secure cloud storage to protect your information.

9. Children's Privacy

Pingram.ai is not intended for users under 18. We do not knowingly collect data from children.

10. Contact

Questions? Contact us via mail.